Privacy Policy
This Privacy Policy explains how Alme LLC collects, uses, stores, shares, and protects personal information when you use alme, an AI powered image generation and editing app.
1. Who We Are
App Name: alme
Company: Alme LLC
Support Email: support@alme.life
2. Scope
This Privacy Policy applies to personal information collected through alme, related websites or services that link to this Privacy Policy, and support communications.
alme is intended only for users who are 18 years of age or older. We do not knowingly allow anyone under 18 to create an account or use the app. If we learn that a user is under 18, we may suspend or delete the account and associated data.
3. What alme Does
alme is an AI powered image generation and editing app. Users may upload photos and other images from their device, take new photos in the app, create a saved face profile using three face profile photos from different angles, use templates to generate or transform images, perform face swaps, edit existing images, try on rings virtually using hand and ring reference images, download generated content, and share content outside the app.
4. Information We Collect
We collect the following categories of information when you use alme:
4.1 Account and Profile Information
When you create or use an account, we may collect your name, username, email address, phone number, password, and sign in information associated with Apple Sign In or Google Sign In.
4.2 User Content
We collect content that users choose to upload, create, or submit through the app. This may include face profile photos, selfies, portraits, full body photos, hand photos, ring reference images, swap images, images submitted for editing or transformation, prompts, and generated images. Users may upload images containing themselves or other visual content for use with templates, transformations, edits, and other app features.
4.3 Device and Technical Information
We may collect device type, operating system, app version, IP address, crash logs, diagnostic data, and usage history or app interaction data.
4.4 Support and Communication Information
If you contact us, we may collect support messages, email correspondence, and any information you choose to provide in those communications.
4.5 Permissions and Access
If you grant permission, we may access features on your device such as the camera and photo library or camera roll.
5. Face Profile Photos and Related Data
Certain personalized features require users to create a face profile. In this Privacy Policy, "reference photos" and "face profile photos" mean the same thing. To create a face profile, users submit three face photos taken from different angles, typically one front view and two side angle views.
We use these photos, and in some cases related reference data derived from them, only to generate and edit personalized images requested by the user.
5.1 Your photos, your control
Used for your requested features only. Your face profile photos are used only to create and improve the images and edits you request.
No selling. We do not sell your face data.
No model training on your face profile photos. We do not use your face profile photos to train our AI models.
Limited sharing. We share face profile photos and related processing data only with service providers that help us operate image generation, editing, hosting, authentication, security, and payment services.
Stored securely. Your photos are encrypted in transit and at rest.
You stay in control. You can view, replace, or delete your saved face profile photos and related data at any time inside the app.
6. How We Use Information
We may use personal information to provide, operate, maintain, and improve alme; create and manage accounts; authenticate users; process subscriptions and purchases through Apple and Google; generate, edit, transform, and personalize images at your request; create and maintain saved face profile functionality; provide ring try on and related image features; store and display your content based on your account tier; respond to support requests; monitor performance; fix bugs; diagnose crashes; detect suspicious activity, abuse, fraud, misuse, or policy violations; review content where needed to investigate suspected violations or protect the platform; enforce our Terms and policies; and comply with legal obligations.
We may also use user feedback, and content that users choose to share within the platform, to evaluate output quality, improve user experience, and handle abuse. We do not use face profile photos to train our AI models.
7. How We Share Information
We do not sell or share personal information for cross context behavioral advertising.
We may disclose personal information only in the following circumstances:
7.1 Service Providers
We may share information with vendors and service providers that help us operate alme, such as providers of cloud hosting, image generation and image processing infrastructure, authentication services, and payment processing. These service providers may access personal information only as needed to perform services for us and subject to contractual restrictions.
7.2 Legal Compliance and Protection
We may disclose information if we believe it is necessary to comply with applicable law, regulation, legal process, or governmental request; enforce our Terms or policies; protect the rights, safety, security, and property of users, Alme LLC, or others; or detect, investigate, or address fraud, abuse, or security issues.
7.3 Business Transfers
If Alme LLC is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable law.
7.4 With Your Direction
We may share information when you direct us to do so, such as when you choose to download and share generated images outside the app.
8. Data Retention
We retain personal information for different periods depending on the type of data and the purpose for which it was collected.
8.1 Face Profile Photos
We retain face profile photos for up to 6 months, unless you delete them earlier.
8.2 Uploaded Images
We retain uploaded images for up to 24 hours, unless a longer period is reasonably necessary to complete your request or maintain service integrity.
8.3 Generated Images
For free users, we retain generated images for up to 7 days. For paid users, we retain generated images for up to 90 days.
8.4 Prompts
We retain prompts for the same period as the related generated or processed images.
8.5 Account Information
We retain account data until you delete your account, unless a longer retention period is required by law or reasonably necessary for security, dispute resolution, fraud prevention, or contractual enforcement.
8.6 Logs and Analytics
We generally retain logs, diagnostics, and analytics data for 6 to 12 months. Where feasible, this information is aggregated or de identified.
8.7 Backups
Backups may be retained for up to 30 days before being overwritten or deleted.
8.8 Support Communications
We may retain support emails and support records for as long as reasonably necessary to respond to requests, maintain records, resolve disputes, improve support quality, and comply with legal obligations.
9. Account and Data Deletion
You may delete your account and associated data directly inside the app.
When you delete your saved references, generated content, or account, we will delete the relevant data from our active systems in accordance with our retention practices. Some information may remain temporarily in backups or technical logs for a limited time before deletion is completed.
10. Content Review, Safety, and Abuse Prevention
We use automated systems to identify suspicious behavior, potential abuse, fraud, and policy violations. If those systems indicate a likely violation, authorized personnel may review relevant account information, prompts, or images as reasonably necessary to investigate, enforce our policies, and protect users and the platform.
We may restrict or remove content, suspend features, or terminate accounts for violations of our rules or misuse of the service.
11. Subscriptions and Payments
Subscriptions and in app purchases are processed through Apple and Google. We do not receive your full payment card information from Apple or Google. We may receive limited transaction information, such as subscription status, purchase confirmation, and related identifiers, as needed to provide paid features, manage billing status, and handle support.
12. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. This includes encryption in transit and at rest for stored photos and reasonable access controls intended to limit access to authorized personnel and service providers.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
13. International Users
alme is offered to users in the United States, Latin America, and parts of Asia. By using alme, you understand that your information may be collected, stored, processed, and transferred to the United States or other countries where we or our service providers operate. Those countries may have data protection laws that differ from the laws in your jurisdiction.
14. Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, which may include the right to know what personal information we collect, use, disclose, or retain; request access to your personal information; request correction of inaccurate personal information; request deletion of personal information; request a copy of certain personal information; appeal a denied privacy request where applicable; and not be discriminated against for exercising applicable privacy rights.
To exercise privacy rights, contact us at support@alme.life. We may need to verify your identity before fulfilling a request.
14.1 California Notice
If you are a California resident, you may have rights under California privacy law, including rights to know, delete, correct, and receive information about how your personal information is collected, used, disclosed, and retained. We do not sell or share personal information for cross context behavioral advertising as those terms are used under California law.
15. Sensitive and Face Related Data
Because alme processes face profile photos and related personalization data, we treat that information with heightened care.
We process face profile photos only to provide the features you request, such as generating or editing personalized images. We do not use face profile photos to train our AI models. We do not sell face data. We require your consent before collecting and processing face profile photos for these features.
If applicable law requires additional notices, consent mechanisms, retention limits, or deletion rules for face related or biometric data, we will comply with those requirements.
16. Children's Privacy
alme is not directed to children and is not available to users under 18. We do not knowingly collect personal information from children. If we learn that someone under 18 has provided personal information to us, we may delete the information and terminate the account.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will post the updated Privacy Policy and update the Effective Date above. If required by law, we will provide additional notice or obtain consent.
18. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or our data practices, contact us at support@alme.life.